Frequently asked questions

What is the initial sign up fee for?

The one time fee covers the cost of time spent getting your account set up in our system, creating new pages/setting up access to pre-existing pages and general settings maintenance. 

What are my responsibilities once I sign up for a subscription?

You will be required to approve your social media proofs once every week so that they can be posted the following week. If you do not approve your posts, they won’t be posted to your social media pages and you will not get your money back for that time period.

We also strongly recommend that you keep your monthly strategy appointments with your dedicated account manager. We know you are busy, but these meetings can be short and are necessary to keep us up-to-date on the content you’d like to share. This will also give you an opportunity to give us any information and photographs that are relevant to your upcoming content.

Can I still log into my accounts after Clark’s Design Services takes them over?

Yes. You will maintain access to all of your pre-existing accounts. If we are setting them up for you, we will give you the necessary credentials to access your sites.

How do you figure out my target audience and market to them directly?

We will gather information about your existing customers and research the audience of your biggest competitors to gain information on who they are, where they are located and where they spend their time on social media. Once we have that information, we can set up your boosted posts to target them directly.

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